A number of OnePlus smartphone owners have been reporting some suspicious credit card activity since purchasing their OnePlus devices.
Users on the company’s own official forum have been sharing their concerning reports via a blog post here. The post, which runs for more than 20 pages is filled with customers who are worried they may have been exposed to fraudulent charges on their credit cards.
The original poster stated: “I purchased two phones with two different credit cards, first on 11-26-17 and second on 11-28-17. Yesterday I was notified on one of the credit cards of suspected fraudulent activity, I logged onto credit card site and verified that there were several transactions that I did not make. I went through the process and switched accounts… no big deal. Today same thing with the other credit card. I do not use either of those credit cards frequently. The only place that both of those credit cards had been used in the last 6 months was on the Oneplus website. I am not too worried about it, I have fraud protection on all of my cards.
I am not accusing OnePlus, and I do love my phone… just the only similarity I could find between the 2 cards. I just want to make everyone aware so that they can check there statements for any unauthorized transactions, incase OnePlus was breached.
Has anyone else experienced fraudulent charges after a recent purchase?”
Following that post, other users chimed in sharing similar experiences, prompting OnePlus to respond in an official statement on Monday. The company has said it is looking into the issue, which they believe is only affecting users who have purchased through OnePlus’s website directly. Although, the statement claimed that OnePlus does not store customer credit card information on its website and the payments are processed by a partner company via an encrypted connection on a secure server. The statement from OnePlus doesn’t do a huge amount to alleviate the concerns of those affected, however, they are doing a “full audit” of its online payment system and has urged any customers who may be affected to contact them:
“This is an ongoing investigation. We are working with our third-party providers, and will update you on our findings as they surface. Information security is a very serious topic, and it has always been one of our top priorities. If you have any suggestions or comments, please send them to [email protected].”